General Conditions of Sale

Preamble

In parallel with its distribution network, the company SCAVI EUROPE offers on its merchant website accessible at the address www.bestform-lingerie.com (hereinafter referred to as "the Site") the sale of its lingerie and swimwear products marketed under the BESTFORM brand (hereinafter referred to as "the Products").

It is recommended that you read these General Terms and Conditions of Sale carefully before placing an order on the Site. If you have any questions about these General Terms and Conditions of Sale, please contact Customer Service before placing an Order.

1. Company Identity

The Site www.bestform-lingerie.com is published by the company SAS SCAVI EUROPE, a simplified joint-stock company with capital of €157,600, registered with the Orléans Trade and Companies Register under number 391 659 794, whose registered office is located at 348 rue Marcel Paul – 45770 SARAN – France, intra-community VAT number FR 61391659794.

 

2. Object

These General Conditions of Sale exclusively govern the sales of Products offered on the Site www.bestform-lingerie.com between the company SCAVI EUROPE (hereinafter referred to as "the Seller") and any adult, non-trading natural person (hereinafter referred to as "the Customer") with the legal capacity to contract and domiciled exclusively in France (excluding DOM-TOM / Corsica included).

Consequently, any order from the Customer on the Site implies full and complete acceptance of these General Conditions, which the Customer acknowledges having read prior to placing the order and approving all of the terms and conditions.

SCAVI EUROPE reserves the right to modify these General Terms and Conditions of Sale at any time and undertakes to bring them to the attention of the Customer by publishing a new version on the Site. However, the General Terms and Conditions of Sale applicable to the order are those accepted by the Customer at the time the order is placed.

3. Products and Prices

3.1 Product Offering

Only the Products appearing on the Site on the day it is consulted by the Customer are offered for sale.

Product offers are only available to natural persons of legal age with full contractual capacity and are limited to France (excluding DOM-TOM / Corsica included).

3.2 Product Characteristics

In accordance with Article L. 111-1 of the Consumer Code, the Customer may, prior to an Order, find out on the Site the essential characteristics of the Product(s) he/she wishes to order, these appearing on the Product sheet which includes all the technical specifications (size, color, composition, etc.).

The Products comply with current French legislation.

The photographs and images of the Products represent and describe the Products as accurately as possible. However, they are provided solely for the purpose of informing the Customer and therefore have no contractual value. They cannot engage the liability of the Seller or affect the validity of the sale.

3.3 Availability of Products

The offers presented on the Site are valid subject to the availability of the Products.

In the event of unavailability of an ordered Product, the Customer will be informed by email as soon as possible, which will result in the total or partial cancellation of their Order.

In the event of total cancellation of the Order, the Customer's bank account will be debited and then refunded in full within 4 to 5 days from the Customer's return, by the same means of payment as that used when ordering,

In the event of partial cancellation of the Order, the Seller will contact the Customer by email to confirm the partial shipment of the Order. If the request for partial shipment of the Order is confirmed, it will be validated and the Customer's bank account will be debited and then refunded according to the missing items within 4 to 5 days from the Customer's return, by the same means of payment as that used when ordering.

 

3.4 Price

The sales prices of the Products, indicated in euros and inclusive of all taxes (TTC), are those in effect at the time of the Order.

These prices do not include shipping costs charged in addition to the price of the Products purchased as mentioned in article 6 below.

The Seller reserves the right to modify its prices at any time. However, the Products purchased will be invoiced based on the prices in effect at the time the order is registered.

4. Ordering terms and contract formation

By “Order” is meant any order for the Products listed on the Site at the prices indicated and accompanied by the payment provided.

When placing their first Order on the Site, the Customer must create a "customer account" by entering a username and password. This password is strictly confidential and must not be shared under any circumstances.

The Seller cannot be held responsible for the use of a customer account by a third party.

The Client undertakes to provide the requested information accurately and truthfully.

The Customer guarantees that he/she is fully authorized to use the bank card and that this bank card provides access to sufficient funds for the purchase of the Seller's Products.

It is recalled that only persons legally capable of entering into contracts concerning the goods offered by the Seller may order on the Site.

The user declares to have read and irrevocably accepted these general terms and conditions of sale before placing his Order. Validation of the Order therefore constitutes acceptance of the general terms and conditions of sale.

The data automatically recorded on the Seller's computer servers constitute proof of the transactions concluded with the Customer and in particular of the nature, date and content of the Order.

After payment, the Customer will receive an Order confirmation email. This email does not constitute acceptance of the Order by the Seller.

The Seller reserves the right to refuse any Order from a Customer with whom there is a dispute for legitimate reasons, in accordance with article L121-11 of the Consumer Code.

These reasons may be:

• Unavailability or out of stock

• Consumer behavior related to bad faith or bad payer

• Ordering a quantity of goods disproportionate to the consumer's usual needs

The Seller cannot be held responsible for any data entry error on the part of the Customer which would prevent the receipt of the confirmation email and/or the delivery of the Order.

Orders submitted to the Seller are firm and irrevocable. The Customer may not, under any circumstances, modify their Order once the Order has been placed.

5. Customer payment

The payment currency for Orders on the website www.bestform-lingerie.com is the Euro (€).

The Customer has the choice between the following payment methods:

• Payment by credit card (except in the event of server unavailability).

The following bank cards are accepted on the Site: Carte Bleue, Visa, Mastercard.

The Customer guarantees that he has the necessary authorizations to use the payment method he chooses when registering his order.

It is recalled that the validation of any order implies the obligation on the part of the Customer to pay the price indicated.

The card is debited when the order is validated.

Final validation of the Order occurs after validation of payment.

The bank account associated with the payment method used by the Customer will be debited upon completion of the Order placed by the Customer on the Site. The Seller may suspend or cancel any Order and/or any delivery, regardless of its nature and state of execution, in the event of non-payment of any amount due by the Customer or in the event of a payment incident. The Seller reserves the right to refuse any new subsequent Order from the Customer or suspend delivery of the Products in the event of late or non-payment. The Customer will be informed of this by the Seller.

In order to ensure the security, integrity and confidentiality of payments made via the Site, the Customer's bank card details are encrypted using the SSL (Secure Socket Layer) protocol directly on the Payplug platform, the Seller's electronic payment operator. At no time do the Customer's banking data pass through SCAVI EUROPE's computer system; the Seller's transaction system thus meets PCI DSS standards.

6. Delivery and receipt of products by the customer

6.1. Rates

The delivery rates listed on the website www.bestform-lingerie.com are only valid for France (excluding DOM-TOM / Corsica included).

6.2. Deadlines

The Seller will make every effort to ensure that the order is delivered within 5 to 7 working days.

This is an indicative timeframe which may vary depending on the Seller's supply and transport possibilities.

Please note that orders placed on the Site on Friday afternoon, Saturday or Sunday will be processed on the following Monday. Orders placed on the Site on a public holiday other than Friday, Saturday or Sunday will also be processed on the following business day.

The Customer is advised that during certain periods (sales, private sales, etc.) processing times may be longer due to the large number of packages to be processed.

Delays in delivery not exceeding the maximum period indicated below do not entail cancellation or modification of the General Terms and Conditions and cannot give rise to damages except in cases provided for by law.

The Seller undertakes, however, to deliver the Products ordered within a maximum period of thirty (30) days from the confirmation of the Order. If this period is exceeded, the Customer may request cancellation of the Order under the terms of Article L216-2 of the Consumer Code and demand from the Seller, within fourteen (14) days following the date of termination of the contract, the reimbursement of all sums paid, including delivery costs.

The execution deadlines appearing in an Order are only accepted by the Seller and are binding on it under the following conditions: compliance by the Customer with the payment conditions, absence of force majeure, social, political, economic or technical events hindering the smooth running of operations.

6.3. Place and date

The information that the Customer provides when placing an Order is binding.

The Seller cannot be held responsible for the impossibility of delivering an Order in the event of an error in the wording of the recipient's contact details.

The delivery address is shown on the order confirmation sent to the Customer. The Customer may have the Products delivered to an address other than their own, provided that they specify this address in the form provided for this purpose. When ordering, the Customer must ensure that they provide their contact details and delivery address as accurately as possible.

6.4. Delivery methods

Delivery by Mondial Relay in 5 to 7 days:
The Package containing the Products ordered on the Site is deposited at a relay point chosen in advance by the Customer within 5 to 7 days after shipment. After this period, the package will be returned to us. In the event of failure to receive the Products within the announced delivery time, the Customer must contact customer service by email at the following address: contact@bestform-lingerie.com.

Colissimo delivery in 5 to 7 days:

Delivery is made to the home within 5 to 7 working days for all orders placed before 11 a.m. In case of absence, the postman will leave a calling card in the Customer's mailbox indicating the post office nearest to their home where they can collect their package within a maximum of 15 days.

6.5. Receipt of the order

The Customer or any third party appointed by them to receive the goods (caretaker, family member or neighbor, etc.) must check the condition of the Products upon delivery.

The Customer or the third party appointed must refuse delivery and request its return to the sender in the event that they notice that certain Products are visibly missing or that certain packages are damaged or open, and inform the Seller's customer service.

Any apparent defect or non-conformity with the Products ordered must be reported to customer service no later than thirty days after receipt of the products, which will do everything possible to resolve the problem as quickly as possible.

Products accepted without reservation by the Customer or his agent will be deemed to be compliant and in good condition; the Seller cannot therefore be held liable for this.

7. Right of Withdrawal

7.1 – Right and period of withdrawal

The Customer has 30 days from receipt of the Products to exercise their right of withdrawal without having to provide a reason.

After communicating their decision to exercise their right of withdrawal, the Customer has a further 30 days to return the Product(s) concerned by the withdrawal. After this period, the Products delivered will be deemed compliant and accepted by the user and will not give rise to any refund from the Seller.

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Orders relating to items made according to the consumer's specifications or clearly personalized.

If the right of withdrawal is exercised within the period referred to in this article, the price of the Product(s) purchased will be refunded.

7.2 Conditions and Procedures for exercising the right of withdrawal

Prior to any return, the customer must inform the Seller of their decision to withdraw.

To do this, the Client can follow the following procedure:

- Go to your order history and select the order you wish to return.

- Complete the online return form then click on the “generate a return” button

Once the return request has been made, the customer will be able to follow the progress of the processing of their request in the “product return” tab of their customer account.

Once the return has been accepted, the customer can return the products to the following address:

Kairos Logistics / e‑LOGIK Paris Roissy

Platform 18 to 23, Rue René Cassin

77290 Mitry-Mory – France

Each returned item must be unworn, in its original packaging, with the commercial labels attached, the protective adhesive strip intact (for swimwear), accompanied by any accessories initially supplied with the item as well as the return slip printed from the "my account" section.

Therefore, any used, worn, washed, torn, stained item without commercial labels cannot be refunded.

Likewise, returns made in a manner other than the procedure described above must be accompanied by any document enabling the customer and the order concerned to be identified (copy of the order summary, delivery note, invoice, etc.), failing which the returns cannot be accepted.

No exchanges will be made for products purchased online. The Customer is invited to return the products for a refund and place a new order to obtain the desired products.

For more practical information on return procedures and refunds, see article 9 “Product returns and refund terms” of these T&Cs and the “ returns & refunds ” section of the website.

8. Non-conformity of Products – Seller’s Legal Guarantee

8.1. Scope of the warranty

The Customer benefits from the provisions of the legal guarantee of conformity provided for by articles L217-4 et seq. of the Consumer Code as well as that relating to defects in the item sold, under the conditions provided for in articles 1641 et seq. of the Civil Code.

All Products benefit from the legal warranty regime, provided that they have been used normally and that the maintenance instructions have been followed.

The Seller guarantees the Customer against any material or manufacturing defect in the Products after sending one or more photos attesting to the non-conformity of the product.

Under this guarantee, the Seller will assess whether a replacement with a product of equivalent quality is necessary, and if so, a refund.

If SCAVI EUROPE is not held liable, the Seller guarantees the Customer the transmission of a promotional code.

The Client undertakes to complete a declaration of honour corresponding to the brand in question, available on the brand's web platform in the following cases:

• Missing item

• Reverse article

• Item not received

• Item returned by the Customer and lost

Any Product to be covered by the warranty must first be submitted to the Seller's customer service department, whose agreement is essential for any replacement or refund.

Articles L. 217-4, L. 217-5 and L. 217-12 of the Consumer Code as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code are reproduced in full below:

Consumer Code - Article L217-4

“The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

It is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.

Consumer Code - Article L217-5

“The property complies with the contract:

1. If it is suitable for the use usually expected of a similar good and, where applicable:

- If it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- If it presents the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Consumer Code - Article L217-12

“The action resulting from the lack of conformity is prescribed after two years from the delivery of the goods.”

Civil Code - Article 1641

"The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."

Civil Code - Article 1648 al. 1st​

“The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.”

It is recalled that within the framework of the legal guarantee of conformity, the consumer:

• has a period of two years from delivery of the goods to take action against the seller

• may choose between repair or replacement of the goods, except in the case of manifestly excessive cost of the latter

• is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to 24 months from March 18, 2016.

It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and that in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

8.2 Expired credit card

In the event that the Buyer's credit card expires, the Seller will offer an available promotional code equivalent to the exact amount of the order to be refunded.

If applicable, the Seller will request the Buyer's bank details to make a refund by bank transfer.

8.3. Exclusion of warranty

Defects and damage caused by wear and tear caused by the customer (faulty maintenance, abnormal use, failure to follow maintenance instructions, etc.) or by use of the product that is not specified or contrary to the seller's recommendations are expressly excluded from the warranty.

9. Product return and refund terms

9.1. Product Return

All returns must be the subject of a return request from the “My Account” section of the Site www.bestform-lingerie.com .
Returns sent without the return slip printed using the "My Account" section of the Site will not be accepted.

Upon receipt of the declaration of withdrawal or non-conformity by the Seller, the Customer will have a period of 30 days to return, at his own expense and risk, the Products in their original packaging, with their labels and in perfect condition (not worn, washed or damaged) accompanied by a copy of the purchase invoice and the return slip, to the following address:

Kairos Logistics / e‑LOGIK Paris Roissy

Platform 18 to 23, Rue René Cassin

77290 Mitry-Mory – France

The Seller cannot be held responsible for any loss or damage occurring during transport; therefore, the Customer is recommended to use a tracked shipping service. In the event of loss or damage during transport, the Customer must contact their carrier directly.
The customer must keep proof of delivery of the package, which will be given to them by the transport provider. In the event of loss of the package, no refund will be made without this proof of delivery.

Customer service can be reached by email at:
contact@bestform-lingerie.com Monday to Friday from 9:00 a.m. to 5:00 p.m.

Attention :
All products returned by the Customer, particularly under the right of withdrawal, must not have been used, damaged, soiled or washed by the Customer.
They must be returned complete, with their bags and bearing their label in appropriate packaging and accompanied by the return slip (to be completed online and printed by going to the customer account, “My orders” section).
Failure to comply with these return conditions will result in the return being refused.

9.2. Reimbursement terms

After verification, the returned Products will be refunded by crediting the Paypal account or bank card, depending on the Customer's payment method at the time of purchase.

In the event of exercising the right of withdrawal, the refund will be made at the latest within 14 days from receipt by the Seller of the withdrawal request.

In the event of non-receipt of the returned Products within this period, the refund will be deferred until their receipt.
The refund will cover the amount of the returned products and their delivery costs (initial delivery) except in the case of a partial return. In the latter case, the delivery costs will not be refunded. The return costs will remain the responsibility of the Customer. However, in the event of a return justified by an error on the part of the Seller, we will send a prepared return label.

Only items returned in their original condition (unopened packs) will be eligible for a refund.

SCAVI EUROPE cannot be held responsible in the event of loss, sending to an incorrect address or late delivery of items returned by the Customer.

10. Retention of title

The products sold remain the full and entire property of the Seller until full payment of the price, in accordance with this retention of title clause.

11. Responsibility

As a professional, the Seller is fully liable to the Consumer Customer for the proper performance of the obligations resulting from the contract concluded remotely, whether these obligations are to be performed by the Seller who concluded this contract or by other service providers, without prejudice to his right of recourse against them.

The Seller may be exonerated from all or part of its liability by providing proof that the non-performance or poor performance of the contract is attributable to the consumer Customer, to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure.

12. Limitation of liability

SCAVI EUROPE shall not be liable for the total or partial non-performance of its obligations under this contract, if such non-performance is caused by an event constituting force majeure as defined by French law and case law.

The following are considered cases of force majeure or unforeseeable circumstances:

• events beyond the control of the parties,

• events that the parties could not reasonably have foreseen,

• events that the parties could not reasonably avoid or overcome,

• events whose occurrence makes the performance of obligations totally impossible.

The following are also considered cases of force majeure, which discharge the obligation to deliver within the time limits initially planned:

• strikes by all or part of the company's staff or its usual carriers,

• fires,

• floods,

• wars,

• production stoppages due to accidental breakdowns,

• epidemics,

• thaw barriers,

• roadblocks,

• EDF-GDF strikes or supply disruptions,

• other causes of supply disruption attributable to suppliers.

In such circumstances, the Seller will notify the Customer in writing, by email, within 24 hours of the date of occurrence of the events, the contract binding the Seller and the Customer then being automatically suspended without compensation, from the date of occurrence of the event.

If the duration of the events exceeds 30 days, the sales contract may be terminated by either party without compensation. Termination will take effect upon first presentation of the registered letter with acknowledgment of receipt terminating the contract.

The information entered by the Customer when placing an order is binding on the Customer.

By accessing the Site offered by SCAVI EUROPE, the Customer undertakes not to save or transmit files that contain viruses or any other contaminating or destructive function, not to use false information, not to infringe the rights of third parties, and more broadly not to make any use of the Site that could give rise to any legal action under the laws in force.
The Customer guarantees the Seller against any legal action to which it may be subject in this regard.

The Seller may not under any circumstances be held liable:

• in the event of false information or error in entering contact details by the Customer

• in the event of improper use of its identifiers or the order placement procedure by the Customer

The Seller disclaims all liability if the purchase made online is made by a minor.

The Seller declines all responsibility: in the event of interruption of the Site, occurrence of bugs or damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the Site. Finally, the Seller cannot be held responsible for any non-substantial error relating to the Products or the impossibility of contacting customer service and/or accessing the Site.

13. Intellectual property

The Site www.bestform-lingerie.com and each of its elements (images, logos, texts, illustrations, music, database etc.) are protected by French and international legislation relating to intellectual property.

Any reproduction, representation, modification, in whole or in part, of an element of the Site for any reason whatsoever and on any medium whatsoever without the express prior written authorization of SCAVI EUROPE is strictly prohibited and exposes offenders to legal action. It is expressly agreed that this contract does not confer any rights on offenders over the data contained on the Sites. Thus, any illicit use, of any nature whatsoever, will be punished, in particular the illicit use of a photograph on our website.

Hypertext links established from the site www.bestform-lingerie.com to other sites cannot engage the responsibility of the publisher regarding their content. The same applies to hypertext links established from third-party sites and pointing to this site.

14. Personal data

The customer is informed that the personal data that he agrees to communicate is subject to automated processing which has been declared to the CNIL (declaration no. 1455470).

The automated processing of customers' personal data is implemented by the Seller's internal services and its partners for the following purposes:

• To enable the processing of orders and the proper administration of the services offered on the Site.

• Keep the customer regularly informed of commercial operations and news from the Bestform brand, particularly through newsletters.

• Collect statistical information to understand how often pages are viewed and where visitors come from.

• Optimize the presentation of the Media so that they are presented in the most suitable way for the Internet user's terminal.

In accordance with Law No. 78-17 of 6 January 1978 as amended and the General Data Protection Regulation No. 2016/679 of 27 April 2016, all participants have the right to access, rectify and delete their personal data and may, for legitimate reasons, object to the computer processing of this information. Each participant may exercise their rights by written request addressed to the Organizing Company at the following address: SCAVI EUROPE, Consumer Service - 348 RUE MARCEL PAUL 45770 SARAN.

Finally, the Seller is prohibited from selling, marketing or distributing to any other person personal information concerning its Customers without their express consent and except in cases provided for by law.

15. Information relating to the collection of “Cookies”

A cookie is a small text file that is placed on your computer, mobile device, or other device to collect anonymous data about your browsing on our website and optimize it. You can prevent the storage of cookies by changing the settings of your Internet browser.

To learn more about the use of Cookies and how to disable them, visit the “ Cookies ” page of this Site.

16. Applicable law and jurisdiction

These general conditions are governed by French law.

In the event of a dispute, the Customer will first contact the Seller's customer service to obtain an amicable solution.

In the absence of an amicable solution, any dispute between the Parties relating to the execution or interpretation of these terms and conditions will be submitted to the competent courts.

 

Updated July 22, 2025